Grievance Redressal Policy
At Clothingclub, managed by Miravon Ecom Private Limited, we are committed to providing a transparent, fair, and reliable shopping experience.
For the purpose of this policy:
- “We,” “our,” and “us” refer to Miravon Ecom Private Limited
- “You,” “your,” and “user” refer to customers using our platform
We strive to address all grievances promptly, professionally, and in accordance with applicable laws.
Definition of a Grievance
A grievance includes any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Examples include:
- Defective, damaged, or quality-related products
- Delayed, incorrect, or failed deliveries
- Payment or transaction failures
- Issues with returns, exchanges, or refunds
- Concerns regarding interactions with customer support
- Requests for clarification on company policies
How to Submit a Grievance
To raise a grievance, follow these steps:
- Access Help Centre / Contact Page: Go to the “Help Centre” or “Contact Us” section on the website or app
- Select Category: Choose the category that best matches your issue
- Provide Details: Include Order ID, a clear description of the problem, and attach supporting documents or images
- Review & Submit: Our support team will review your submission and respond appropriately
Escalation to Grievance Officer
If your grievance is unresolved or you are unsatisfied with the response:
- Escalate the matter to our Grievance Officer
- The escalation follows the Information Technology Act, 2000, and other applicable regulations
- The Grievance Officer ensures a fair and thorough review of escalated complaints
- Contact: Reach the Grievance Officer at miravonecomprivatelimited@gmail.com.
Grievance Resolution Process
- Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email
- Tracking ID: A unique reference number is provided to monitor progress
- Resolution Timeline: Grievances are generally resolved within 7 working days or as mandated by law
- Regular Updates: You will receive periodic updates on the status through your registered contact information
Closure of Grievance
A grievance is considered resolved when:
- A satisfactory resolution has been provided by the support team or Grievance Officer
- No response is received from you within a reasonable time after the resolution has been communicated
- A final decision has been issued in accordance with our policies and legal requirements
Contact Information
For assistance, questions, or to submit a grievance, please contact us at: miravonecomprivatelimited@gmail.com
We are committed to resolving all concerns in a prompt, fair, and transparent manner.
